Contact & support

Seller: Fujian Faben Biotechnology Co., Ltd.

Support operates 24 hours a day. Response times typically range from 2–8 hours and can vary.

Our support email is being set up and is not available yet. Please keep your private order link.

Order progress

Your private order page shows payment review, order updates, customer request responses and shipping information.

Cancellations & changes

Send a request through your private order page within 4 hours of placing your order. The request timestamp is saved even if our response arrives later.

Dispatch

All products are dispatched from China. See our shipping information for estimated delivery times.

Never send wallet passwords, recovery phrases or private keys. Payment evidence should show only the information needed to review your transfer.